Call Recording

Since 2010 NetBasis International has been marketing for its partner RETELL under the label "SENSE" a variety of products/solutions in the area of "Call Recording".

With "SENSE" you are offered the products, technology and all sorts of ways to not only benefit from call recording in your company but also get the most out of your call recording solution itself.

"SENSE" is currently the most comprehensive range of call recording solutions available on the market, from small telephone adapters and single handset recording software for a PC to thousands of channels across multiple sites. "Computer Telephony Integration" (CTI) links and connects your telephone system with servers and databases pan-enterprise.

SENSE Easy Fit 157

  • Small unique call recording adapter
  • For use with the PC (sound card)
  • Works on normal deskphones
  • Connection via curly cord of the handset
  • 3.5mm audio plug for connection to the PC
  • Little switch for record and play
  • Records playback over the telephone
  • EN60950 approved

SENSE - Call Recording

With SENSE Call Recording and telephony interface units, you are free to design your individual call recording or call control system solution from one to hundreds of channels, covering all available trunk technologies/connections. Simply define your needs, choose the required interfaces and build your full turnkey recording system complete with server and software. Cost-effective, technically advanced and easily scalable with business growth, SENSE can have a highly-beneficial impact on the budget of any enterprise and protects your investment by working with any type of PABX.

There are also many possibilities for integrating voice recording or call control into your own product. "Full integration" is possible with the feature rich SENSE API. Call interception, answering, dialling and audio injection are just a few of the possibilities available.

Robust construction and award winning the SENSE range of call recording and call control solutions are the perfect fit for your business.

SENSE - Call Recording

  • Analogue (including Radio), ISDN and IP versions
  • Internal or external mounting
  • Simple connectivity
  • Hot swap
  • Plug and play
  • Robust construction
  • Stereo recording
  • PBX independent
  • Rack mount kit available

SENSE Essentials

  • Analogue (incl. Radio), ISDN and IP recording
  • Unlimited number of lines to record
  • Recording on demand
  • Easy to follow GUI (Graphical User Interface)
  • Search calls by date, time, duration, CLI and/or OLI
  • Playback/Archive call
  • Live Wall Board

SENSE Professional

As SENSE Essential, plus

  • Extension number search
  • Advanced playback GUI (Graphical User Interface)
  • Volume, balance and variable playback speed
  • Loop playback

SENSE Call Analyser Enterprise

As SENSE Professional, plus

  • Full reporting, with timed delivery options
  • Advanced search options
  • Configurable Wall board with multi-screen and
    scroll function
  • Externe Eingabemöglichkeit, z. B. Video oder
    External input, such as video or web address

SENSE Aktiv-Feature

  • Available on ISDN (BRI/PRI)
  • Welcome message
  • IVR (Interactive Voice Response)
  • Selective recording via internal or external
  • Telephone preference integration (where available)
  • Voice Firewall, prevents telephone hacking (or
    Phreaking as it is also known)
  • TPS, prevents calls to people who have registered not to receive cold calls (requires integration with a suitable database)
  • Full API available

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