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Customer Service
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Technical Support

NetBasis International offers full technical support to help customers fully leverage the value of the products/solutions represented by us. This enables our manufacturer partners to locally maintain a high availability of service. Our highly specialized assistance allows customers and partners to quickly and easily use, manage, and troubleshoot their products/solutions. Our direct link to our manufacturer partners thereby additionally assures the quality of our support.

Your benefit from our Technical Support services include:

  • Answers to general questions about the use of products/solutions
  • Assistance with specific operational information
  • Provision of installation and setup instructions
  • On-site installation and setup services
  • Access to support by phone, email, and the web
  • Remote access repair services
  • Assistance in identifying and verifying the causes of suspected errors
  • Solutions for identified errors or malfunctions
  • Maintenance according to 'SLA's (Service Level Agreement)
  • Multi-tiered/leveled technical support

NetBasis International - drive to excellence with excellent drivers !

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