NetBasis International offers full technical support to help customers fully leverage the value of the products/solutions represented by us. This enables our manufacturer partners to locally maintain a high availability of service. Our highly specialized assistance allows customers and partners to quickly and easily use, manage, and troubleshoot their products/solutions. Our direct link to our manufacturer partners thereby additionally assures the quality of our support.

Your benefit from our Technical Support services include:

• Answers to general questions about the use of products/solutions
• Assistance with specific operational information
• Provision of installation and setup instructions
• On-site installation and setup services
• Access to support by phone, email, and the web
• Remote access repair services
• Assistance in identifying and verifying the causes of suspected errors
• Solutions for identified errors or malfunctions
• Maintenance according to 'SLA's (Service Level Agreement)
• Multi-tiered/leveled technical support