NetBasis International offers full technical support to help customers fully leverage the value of the products/solutions represented by us. This enables our manufacturer partners to locally maintain a high availability of service. Our highly specialized assistance allows customers and partners to quickly and easily use, manage, and troubleshoot their products/solutions. Our direct link to our manufacturer partners thereby additionally assures the quality of our support.
Your benefit from our Technical Support services include:
- Answers to general questions about the use of products/solutions
- Assistance with specific operational information
- Provision of installation and setup instructions
- On-site installation and setup services
- Access to support by phone, email, and the web
- Remote access repair services
- Assistance in identifying and verifying the causes of suspected errors
- Solutions for identified errors or malfunctions
- Maintenance according to 'SLA's (Service Level Agreement)
- Multi-tiered/leveled technical support